Prerequisite: You must have a Salesforce ADMIN account to reset passwords for committee members or for AFDO members.
1
Login to AFDO’s Salesforce dashboard
- Navigate to https://afdo.my.salesforce.com/
- enter you email address in the username field
- enter your password, in the password field
- Click the LOG IN button
2
Navigate to the SETUP page
- In the upper right corner of your screen, click the GEAR icon.
- From the gear dropdown, click the SETUP link.
click the gear icon, then click the setup link in the dropdown
3
From the Setup page, navigate to the USERS page
- In the live search bar on the left, type the word: Users
- You will see several results. Click the word Users at the bottom of the list.
enter USERS in the search bar, then click the USERS link in the results
4
Select Active Community User List
- Next, you’ll be on the USERS page.
- Find the VIEW dropdown field, and select ACTIVE USERS – COMMUNITY
NOTE: the Active Users – Non Community list consists of internal AFDO staff member login, connected to the AFDO Salesforce administrative site (https://afdo.my.salesforce.com/) – NOT the community portal.
5
Choose user(s) who need a password reset
- In the USERS page you will see a table of all the active users.
- FIND the name of the person who needs their password reset.
- Click on the BOX to the left of their full name.
- Once you have selected the checkbox, click on the RESET PASSWORD(S) button.
6
Submit password reset
- After you click the reset button, you will see a pop up – asking you to confirm the password reset.
- Click the OK.
7
View confirmation screen
- That’s it! The next screen you see will be a confirmation on the user who will be sent a password reset email.
Here is an example of the email that Salesforce will send to the user. Please note, the email will come from afdo@afdo.org
